Return Policy

RETURNS POLICY
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Several types of products are exempt from returns. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional items that cannot be returned:

-Gift cards

-Downloadable software products

-Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

-Books with obvious signs of use

-CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

-Any item not in its original condition, damaged, or missing parts for reasons not due to our error

-Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing period before a refund is reflected.
If you’ve done all of this and still have not received your refund, please contact us at tiendaolivan@gmail.com.

Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at tiendaolivan@gmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified of your return.

Shipping
To return your product, you must email us at tiendaolivan@gmail.com.

Return Shipping Costs
The shipping costs for returning your item are your responsibility. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.